First let me preface all this by saying…

You don’t really need to know all this. We’ll take care of it for you.

This is just if you’re curious or very particular. All you really need to know is… If you have a professional uncropped photo, it probably won’t get cropped unless you select the “Bleed” or “Strip” border style. Then, you will lose about two inches. Look at the photos below for an example.

But now, for the curious and particular….

Aspect Ratio is a measurement of a photograph’s width to height. 35 mm film and professional digital cameras have an aspect ratio of 3:2.

If you attempt to print photos that don’t conform to the film’s aspect ratio, you have to either pad the picture’s edges by adding a border, or crop the photo’s top and/or sides

Most of our borders are for images with this 3:2 aspect ratio. If you have a standard 3:2 photo, nothing will get cropped.

If you have already cropped the photo to a different shape, or if its native aspect ratio is different (consumer digital cameras have a ratio of 4:3), then it will be cropped to fit these borders.

Bleed and strip borders are for 8x10 images, i.e., images with an aspect ratio of 5:4. This means that if you have a standard 3:2 photo, it will be cropped. (3:2 photos make 8x12 prints, so you’re going to lose two inches.)

To check your aspect ratio.

Windows: Open up the folder where your JPEG file is saved, then move your mouse over the file icon. A window will pop up with dimension information.

Macs: Highlight the JPEG in the finder, click on “File” in the menu bar, and then click “Get Info.” The Info Box will appear, and the dimensions are under “More Info.”

Divide the larger dimension number by the smaller dimension number. If it equals 1.5 (the same as 3 divided by 2), then it’s a 3:2 ratio. If it’s 1.25 (the same as 5 divided by 4), then it’s a 5:4 ratio.

For the highest quality prints, your files need to be at least 300 dpi at print size. If you select “bleed” or “strip” borders, your image should be at least 2400x3600 pixels. For any other borders, your image should be at least 1800x2700 pixels. We do NOT recommend using files smaller than 1200x1800 pixels.

When you upload your images on the custom order form, take note of the quality bar. Do not proceed if it tells you your files are poor quality! Contact your photographer and tell him/her you need high resolution files.

To check your pixel count.

Windows: Open up the folder where your JPEG file is saved, then move your mouse over the file icon. A window will pop up with dimension information.

Macs: Highlight the JPEG file in the finder, click on “File” in the menu bar, and then click “Get Info.” The Info Box will appear, and the dimension info is under “More Info.”

If your headshot is already completely set up with name and border, is color corrected, and sized to 300 dpi at 8x10 in RGB, 8-bit color, you do not have to pay the setup fee. You will have the option to skip the setup on the order form.

FILE MUST BE 8x10 at 300 dpi! Allow 1/8” on all sides for trimming. If it is sized incorrectly, and we have to resize it, you will be charged a $20 setup fee.

WE DO NOT DO ANY COLOR CORRECTION ON FILES THAT ARE ALREADY SETUP – THEY ARE PRINTED AS IS. Remember: What you see on your computer screen is not what you get. Monitors can vary drastically in color and brightness.
This is why we STRONGLY recommend a hard proof, particularly when you do the setup yourself.

Hard proofs are available for $9 + any shipping fees.
If you waive the hard proof, and are unsatisfied with your order, we will not redo it free of charge!

It is difficult to judge the quality, color, and density of an image when viewing it on your computer monitor. Color and brightness can vary greatly from monitor to monitor, so there is no guarantee that what you see on your monitor is what you get on a print. If you choose to place your print order without seeing a hard proof, and are unhappy with the quality/color/density, we will not redo the order free of charge.

Typically, orders are processed 1-2 days after they are placed, and shipped 1-2 days after they are processed.

One revision is included with the setup fee. Shipping charges are not included. If you make more than one revision, you will charged $5 for each additional revision. Also, keep in mind, the full setup includes 10 minutes retouching. If in your revisions, you are adding more retouching, you may incur costs for additional retouching time.

Light retouching – ten minutes – usually covers the basics, such as removing blemishes, under-eye circles, a few flyaways, softening wrinkles, and brightening/whitening eyes & teeth.

If you have heavy acne, a lot of flyaways, or want your wrinkles drastically softened, you might need additional retouching time. This is billed in 15 minute increments of $20. Other examples of heavier retouching include: fixing teeth/removing braces, reducing a double chin, changing hair/clothing color.

There is no way to pay for additional retouching on this website. (We have to see a job before we can determine the price.) Just describe what you want done under “special instructions.” If we see that it will cost extra, we’ll contact you to discuss the charges. If you have any questions, don’t hesitate to call us at 818.784.6333.

We allow you to split your order between different headshots and still take advantage of the bulk pricing. For example: Let's say you order 250 headshots ($175). You want 50 each of 5 different headshots. That's fine! You still just pay the $175. (Note: This does NOT include set-up fees. You still have to pay for each setup.)

No quantities smaller than 25 , please.

As long as you meet the minimum quantity of 50 for your entire order (and the minimum of 25 per photo), you can order whatever quantity you want. The quantities listed on our pricelist just show our price breaks.