Frequently Asked Questions

LA's Best Headshot Reproductions

  1. What do you mean by “rock your headshot”?

    When we “rock your headshot,” we basically design your headshot for you. We choose a font and border that compliments your photo, and make decisions about cropping, placement, etc. You’ll have a chance to review the design when you view your proof, and you can change anything you don’t like.
    And best of all - there’s no additional charge! The “rock your headshot” option is included in the $20 set up fee.

  2. Is my photo high resolution?

    Ideal print resolution is 300 dpi at print size.
    For headshots printed with borders, we recommend a pixel count of approximately 1800x2700.
    For headshots without borders (bleed or strip styles), we recommend a pixel count of approximately 2400x3000.

    We do NOT recommend using files smaller than 1200x1800 pixels. Upsizing your photo will NOT improve the quality of your file.

    To check your pixel count:

    • Windows: Open the folder that contains your JPEG, and move your mouse over the file icon. A window will pop up with the pixel count.
    • Mac: Select the JPEG in the Finder, click on “File” in the menu bar, and then click “Get Info.” The Info Box will appear, and the pixel count is under “More Info.”
  3. What is aspect ratio? How do I know if my photos will get cropped?

    Aspect ratio is a measurement of a photograph’s width to height. Professional digital cameras and 35mm film create images that have an aspect ratio of 2:3.
    Assuming that your image hasn’t already been cropped to a non-standard size, you will need to add a border to avoid cropping. Most headshots are printed as a 6x9 on an 8x10 with a border.
    If you select a bleed or strip style headshot, 2 inches will be cropped off the longest side of your image. This is because a 2:3 aspect ratio photo will have a size of 8x12 inches.

  4. What if my headshot is already set up?

    If your headshot is already completely set up with name, border, and color balancing, there is no set up fee. However, we STRONGLY recommend that you order a hard proof for $9, so that you can make sure you are happy with the way your headshot looks printed. Every printer is different, and so is every computer monitor, therefore your print may not look the way you think it will. If you waive a hard proof and are unhappy with your order for any reason, we can not redo the order free of charge.

    If you do want to set your headshot up yourself, please make sure it conforms to these specs: JPEG, PSD or TIFF file, 8x10” at 300dpi (2400x3000 pixels), RGB 8-bit, with 1/8” allowance on each side for trimming. Headshot files are printed exactly as you give them to us, so please make sure your image has been color balanced.

    Postcard Specs: 4.1" x 6.1" at 350dpi, CMYK, color balanced, with 1/8" allowance on each side for trimming.
    Business Card Specs: 2.1" x 3.6" at 350dpi, CMYK, color balanced, with 1/8" allowance on each side for trimming.

  5. Why do I need a hard proof?

    We strongly recommend that all of our customers view a hard proof print of their headshot, because it’s difficult to judge the color and quality on a computer monitor. All computer monitors are adjusted differently, so this is especially important if your monitor hasn’t been professionally balanced. Even then, when viewing on a computer monitor, you’re looking at light, instead of paper, and the resolution of monitors and prints are different. If you waive a hard proof and are unhappy with the color or quality of your print, we can not redo the order free of charge.

  6. What if I don’t like my proof?

    No problem! If you have paid us to set up your headshot, one revision is included with the set up. Additional revisions are $5 each.

  7. What if I don’t want to see a proof?

    You don’t have to see a proof, but if you’re unhappy with your order, we can not redo it free of charge.

  8. Why does my print look different from my computer monitor?

    There are a couple of reasons that your print might look different from your computer monitor. First, when you view an image on a monitor, you are looking at light instead of paper. Second, your monitor is probably not professionally calibrated. All monitors are adjusted differently, and unless your monitor is calibrated to our printers, it’s hard to tell what your headshot will look like printed. This is why why we strongly recommend a hard proof when possible.

  9. Why does my print look different than when I had it printed somewhere else?

    There are various methods of printing (photographic, thermal, inkjet, litho, digital), and colors may vary from one style to another. Printer settings and adjustments made by technicians can also affect the color of your print. Don’t assume that headshot prints from us will match prints from other places. It’s best to order a hard proof from us so you can see exactly what your headshot will look like.

  10. What kind of paper do you print on?

    We print headshots on real pro photographic color paper, using a traditional wet-process for highest quality and continuous tone. Headshot prints have a matte finish. Glossy finish is available on request.

  11. What is the turnaround time?

    Time to ship:

    • Hard proofs and digital proofs are typically ready to be viewed, picked up, or shipped within 3 business days of ordering.
    • Headshot prints and Resumes are typically ready to be shipped or picked up within 1 business day of approval and are shipped via USPS Priority or Express Mail.
    • Business Cards, Post Cards, and Zed Cards are typically shipped within 4 to 7 business days of approval and are shipped via UPS 5-Day Ground Transit.
    Rush orders are available - please contact us for more info.
  12. Can I order black and white headshots?

    You can order black and white headshots, but be aware that all of our headshots are printed on pro color photo paper. When black and white images are printed on this color paper, they tend to have a slight color hue and are not true black and white prints.

  13. What is the set up fee for?

    The set up fee covers adding a name and border to your image, as well as custom color-balancing each image. It also includes a hard proof print, which can be viewed in our store or shipped to you via first class mail. It also includes the “Rock Your Headshot” option, agency logo, and additional text, if you like.

  14. Can I split my headshot order between photos?

    Yes! There is no extra fee to split your headshot order. The minimum quantity is 25 prints per image. (If your image is not set up, you will still need to pay the set up fee.)

  15. What if I like a font that’s not listed?

    We have over 1,000 fonts, and only our most popular are listed on the website, so chances are we have what you’re looking for - just contact us and we’ll check for you. If we don’t, we’re happy to use a customer-provided font for $10.

  16. Why didn't you do something funky when I asked you to rock my headshot?

    When we rock your headshot, we try to pick the best font and border to complement the vibe of your photo... And that's not always funky. Sometimes, a simple font and border do more for your image than anything else. But if you don't like what we do, we're happy to change it for you after you see your proof.

  17. Do I have to pay a set up fee on re-orders?

    No. If you are re-ordering an image that have previously set up for you, you don’t have to pay another set up fee.

  18. Can you email me the files?

    Yes. There is a $10 fee to email files as well as to burn a disc. This is because we work with Photoshop files, and have to convert them to JPEGs to email them. If you want your files but don’t want to pay the $10 for email/disc, you’re welcome to bring a thumb drive by the store, and we’ll give you the Photoshop files for free.